Do you bring your own supplies? What products do you use ?
Yes, we bring everything needed. Here is a list of the products that we currently use regularly;
- Vinegar & Water Mix
- Mrs. Meyers All Purpose Cleaner
- Nature Clean or Method Dish Soap
- Gleemit Stainless Steel Cleaner
- Dusting Spray: Vinegar, Water, Essential Oil, Olive Oil Mix
- MPD Aloe
- Murphy's Oil
- Green Works Bathroom Cleaner
- Green Works or Nature Clean Toilet Cleaner
- Assorted Essential Oils
- Norwex Cloths
- Rubbermaid Commercial Flat Mops
- Dyson Cinetic Big Ball Animal & Dyson Cinetic Big Ball Multi-floor
My pets will be here, is that going to be a problem ? Should I put them in a room/crate ?
We love animals and have pets of our own. Actually, the best part of our day is seeing clients pets.
You don't have to put them in a room or lock them in a crate -- unless that's your preference! We can also feed them and bring them outside for a bathroom break if needed, free of charge.
I don't need my whole house cleaned, can I get an estimate for only certain things ? (Example: Floors and Bathrooms only)
Yes! We have a few clients that only get certain things cleaned. However, we do have a 3 hour minimum.
Can I leave you a key or code ? Do you keep keys ?
You can leave us a key at your home or give us a garage code/door code. We can either leave the key or keep it for next time.
Do I have to be present for the cleaning ?
You do not have to be present for the cleaning but you can if you want to, it's your home!
Why does the first cleaning take the longest ?
The first cleaning takes the longest in every home. We want to make sure that we get everything just right. Often homes have buildup for the first cleaning so it does take a bit more time.
What happens if something gets broken ?
We have insurance for this reason! Of course accidents happen and it's unavoidable sometimes. We let the client know right away that we have broken something.
Do I need to tidy before you arrive ?
No, you don't! We can do that as well. Although we have more time to focus on cleaning if toys and such are picked up beforehand.
My house is a disaster, please don't judge me!
We know that your life is busy and so is ours. That means cleaning in our own home gets pushed aside sometimes. We are not there to judge because we go through the same thing! We are just happy to help!
Do I need to sign a contract ? Can I cancel service anytime ?
No, we don't make you sign a contract and you can cancel service anytime. It is appreciated to have at least a week's notice before cancelling.
How much notice do I need to give before cancelling a cleaning appointment ?
As much as possible but at least 24 hours. Although, we understand life happens as we occasionally need to cancel for things out of our control as well.
I forgot to leave you my key and can't leave work! (or i'll be there in an hour)
Unfortunately, we need to put a $50 charge on lockouts. Our schedule is very tight and even just 30 minutes can throw off our entire day. We are usually unable to wait for you to come with the key.
I'm unhappy with the service. Can I get a refund ?
While we do not offer refunds we will come and fix what you are unhappy with. We will give an extra service to make it up to you.